We have two ears and one mouth so that we can listen twice as much as we speak. – Epictetus
I just listened to the book, I Hear You: The Surprisingly Simple Skill Behind Extraordinary Relationships. The book is a good reminder about what it takes to be a good listener. So often we are not really listening, but merely waiting to reply. The book reminds us to stop, think and try to understand where another person is coming from before responding to them.